JAMS Institute Library
  • EDUCATION
    • Arbitration
      • Essentials
      • Mastery
        • Wisdom from The Masters
          • Wisdom from Arbitration Masters: James Ware
          • Wisdom From Arbitration Masters: Barbara Reeves
          • Wisdom from Arbitration Masters: Curt von Kann
          • Wisdom From Arbitration Masters: Richard Chernick
          • Wisdom from Arbitration Masters: Deborah Saxe
        • Meet the Arbitration Practice Team
        • Consumer and Employment Arbitration in California
        • Fatal Flaws in Awards Writing
        • Safe Harbors in California Arbitration
        • Arbitration and General Counsel Updates
        • Ad Hoc Arbitrations
        • E Discovery
        • Remedies and Awards
          • Remedies in Arbitration
          • Arbitration Award Writing Workshop
          • Reasoned Awards in Arbitration, Part One: Framing and Structure
          • Reasoned Awards in Arbitration, Part Two: The Rule of Law
        • Pro-Per/Pro-Se
        • Disclosures and Repeat Players
          • Disclosures in Arbitration – California
          • Disclosures in Arbitration – Non-California
          • Disclosures in Arbitration
          • Weil Lecture: Repeat Players in Arbitration – Perception v. Reality
        • Third Parties
          • Developments in Third-Party Discovery in California Arbitrations
          • Third Parties in Arbitration (and more)
          • Third Parties and Non-signatories
        • Emergency Relief Management
        • Tripartite Arbitration
        • International Arbitration
          • JAMS International Arbitration Training
          • International Arbitration Symposium
          • International Arbitration Clause Drafting
          • So you want to be an International Arbitrator…
          • Current Issues in International Arbitration
        • Arbitration Updates
          • Arbitration Update Spring 2020
          • Arbitration Update Fall 2019
          • New Cases on 3rd Party Discovery and Tips for Arbitrating Online
      • JAMS Arbitrators Ethics Guidelines (Download)
    • Mediation
      • Essentials
      • Mastery
        • Wisdom from the Masters
          • Wisdom from the Masters- Giuseppe De Palo, Chris Kwok
          • Wisdom from Mediation Masters: Linda Singer and Michael Lewis
          • Wisdom from Mediation Masters: Annette Rizzo
          • Wisdom from Mediation Masters: Danny Weinstein
          • Wisdom from Mediation Masters: Glen Reiser
          • Wisdom from Mediation Masters: Lynn Duryee
          • Wisdom from Mediation Masters: Michael Young
          • Wisdom from Mediation Masters: Rebecca Westerfield
          • Wisdom From Mediation Masters: Jerry Roscoe
          • Wisdom from Mediation Masters: Jamie Jacobs-May
          • Wisdom from Mediation Masters: Diane Welsh
        • Non-Monetary Terms in Mediation
        • The Use of Disclosed Brackets in Mediation
        • Mediation Workshop – Bargaining
        • Mediation Mavericks and Outliers
        • The Art of the Mediator Proposal, Part One
        • The Art of the Mediator Proposal, Part Two
        • Double-Blind Mediation Techniques
        • Valuing Stock Options in Settlement
        • Helpful Hybrid Hints
        • Mediation Statements
        • Pre-Session Contacts
        • Understanding and Overcoming Impasse
        • Principal-to-Principal Meetings
        • Decision Trees, Risk Analysis, and Practical Tips
          • Decision Trees, Risk Analysis
          • Practical Tips: Estimating Costs of Trial and Appeal for Use in Mediation
        • Multiple Mediators
        • International Mediation
        • Community Mediation
        • Different Perspectives and Considerations
          • Wisdom from Terry Lukens
          • Mediating Across Cultures
          • Is Mediation More Ethical than Animal Behavior?
          • A View From the Inside
    • Ethics
      • JAMS Arbitrators Ethics Guidelines (Download)
      • JAMS Mediators Ethics Guidelines (Download)
      • Arbitration Ethics
      • Ethics in the Age of COVID
      • Ethics in ADR
      • Is Mediation More Ethical than Animal Behavior?
    • Other ADR Processes
      • Lessons from International Ombuds
      • Dispute Systems Design
      • MedArb
        • Mediation to Arbitration (Med-Arb)
        • MedArb Settlement Agreement Model Paragraph (Download)
        • Stipulation for MedArb (Download)
      • Neutral Evaluation
        • Neutral Evaluation in Context: Uvalde, TX
      • Special Master/Discovery Referee Workshop
      • Emerging Practice: Insolvency, Employment, and Sports
      • Emerging Practice: JAMS Expedited ADR Options
    • Practice Areas
      • Intro to JAMS Pathways
      • Bankruptcy
        • Bankruptcy in the Age of COVID – The Law
        • Bankruptcy in the Age of COVID – Mediation and Arbitration
        • Bankruptcy in the Age of COVID – Curveballs, Q&A, Practice Building
      • Construction
        • Construction Defect Workshop
      • Employment
        • Emerging Practice: Insolvency, Employment, and Sports
        • Employment ADR in the Age of COVID – The Law
        • Employment ADR in the Age of COVID – Mediation and Arbitration
        • Employment in the Age of COVID – Curveballs, Q&A, Practice Building
      • Family (CA)
        • California Family Law
        • Family Law Practice Update (May 5, 2020)
      • Health Care
        • Health Care in the Age of COVID – The Law
        • Health Care in the Age of COVID – Mediation and Arbitration
        • Health Care in the Age of COVID – Curveballs, Q&A, Practice Building
      • Higher Education
        • Title IX- Perspectives and Practice Tips from the University, Adjudicators and JAMS
        • Title IX- Part II
        • Title IX- Part III
      • Insurance
        • Mediating Insurance-Related Disputes
        • Insurance Basics for Mediators
        • The Inside Scoop from A Senior Adjuster
      • Other Areas
        • Innovation
        • Stop and Frisk
        • Allocations
        • Program Cases at JAMS: Institutionally Derived Sources of Work
      • Real Estate
        • Real Estate in the Age of COVID – The Law
        • Real Estate in the Age of COVID – Mediation and Arbitration
        • Real Estate in the Age of COVID – Curveballs, Q&A, Practice Building
      • Sports and Entertainment
        • Emerging Practice: Insolvency, Employment, and Sports
        • Emerging Practice: JAMS Expedited ADR Options
      • Technology
        • 2024 Privacy and Cybersecurity Awareness Training
        • Westlaw Precision Training
        • Introduction to Prevail.AI
        • AI: What Law Firms Are Doing
        • Stanford Professors on A.I.
        • JAMS Virtual ADR Options
        • IT Overview with Greg Parker
        • AIDR – Artificial Intelligence in Dispute Resolution
        • Cryptocurrencies and Blockchain – And How to Value Them
        • Smart Contracts and Blockchain
      • JAMS Senior Advisors
    • Complex Cases
      • Complex Cases
      • Complex Cases: Construction Cases
      • Complex Cases: Class Actions
      • Complex Cases: The Team Approach
      • Complex Cases: Psychology of Mediation
      • Complex Cases: Pigford v. Glickman
    • Your Practice
      • Case Manager-Neutral Partnership
      • Mentors and Senior Advisors
      • GC Updates
        • Eisner’s Annual Updates (2021)
        • Eisner’s Annual Updates (2020)
      • VOC/Client Experience
        • Client Experience Program – Spring 2025
        • Introduction and Overview of the Voice of Client
        • Lessons from VOC: Pre-Session Calls
        • Lessons from VOC: Perceptions of Bias
        • Lessons from VOC: Mediation Follow-Up
        • Voice of Client – June 2024
      • Practice Development
        • Remarkable Podcasting
        • Working with Your Case Manager
        • Billing Best Practices
        • Billing Best Practices Redux
        • Wisdom from Terry Lukens
        • Personal Outreach to Clients
        • PR and Content Creation
        • “Elementary, My Dear Watson: What Neutrals Need to Know about the Future of the Market for Services in the Global Age of More for Less”
        • Using Research Attorneys to Expand Your Practice and Grow Your Business
        • Virtual Mediation and Arbitration Forms
      • Enhancing Your Practice
        • Enhancing Your Practice: The Art of Balancing Customer Service with Neutrality
        • Enhancing Your Practice: Conference Networking
        • Enhance Your Practice: Captivating Speaking Engagements
        • Enhancing Your Practice: Affinity Networking Opportunities
        • Enhancing Your Practice: Annual Checklist
        • Enhancing Your Practice: The Art of Balancing Customer Service with Neutrality
        • Enhancing Your Practice – Internal Networking
        • Enhancing Your Practice: Conference Networking
    • Psychology/Decision Making/Human Behavior
      • Psychology of Closing Deals
      • Psychology and Mediation
      • Reactive Devaluation
      • Priming for Settlement
      • Nobel Prize Negotiation
      • Complex Cases: Psychology of Mediation
      • Bias
        • Confirmation Bias
        • Implicit Bias and Its Impact on Mediator and Arbitrator Neutrality
        • Implicit Bias with Pat Gillette
      • Three by Thaler
      • ADR Fast and Slow
    • New Panelist Training Materials
      • Arbitration Essentials
      • Mediation Essentials
      • NPT Arbitration Materials
      • JAMS Arbitrators Ethics Guidelines (Download)
      • JAMS Mediators Ethics Guidelines (Download)
      • Working with Your Case Manager
      • IT Overview with Greg Parker
      • JAMS Virtual ADR Options
      • JAMS Access Essentials
      • Zoom Essentials
    • Workplace/Competence
      • Modern Workplace Linguistic Conventions
      • Substance Abuse and the Legal Profession
      • Workplace Training 2019: “Different Kinds of Minds”
  • FORMS
    • Mediation Forms and Templates
    • Arbitration Forms and Templates
    • Virtual Mediation and Arbitration Forms
    • MedArb Forms and Templates
    • Temporary Judge Forms and Templates
  • ONLINE SKILLS
    • JAMS Access
      • JAMS Access Essentials
        • Creating an Access Account
        • Access Overview/Home page
        • Your Virtual Case File, Documents and Communication
        • Timesheets
        • Calendar
        • Other Resources and Troubleshooting
        • Settings
      • JAMS Access Training
        • Access Training: 3.0
        • Access A to Z 2.0
        • JAMS Access Neutral Training
    • Zoom+
      • Arbitration by Videoconference
        • Addressing Client Concerns about Arbitration on a Virtual Platform
        • Arbitration via Videoconference
        • Managing Documents and More in Virtual Arbitration
        • Mastering Video Arbitration
        • New Cases on 3rd Party Discovery and Tips for Arbitrating Online
        • Policies and Procedures for Virtual Hearings
      • Mediation by Videoconference
        • Mediation by Videoconference
        • Mediation in the Time of Coronavirus by Howard Miller
        • Virtual ADR Marketing and Practice Development
        • Understanding and Using Hybrid Processes
        • Virtual Mediation and Arbitration Forms
      • Zoom Essentials
        • Introduction to Virtual ADR and Overview of Series
        • Audio and Visual
        • Managing Participants
        • Using Breakout Rooms
        • Sharing Information
        • Equipment and Making the Best Impression
        • Troubleshooting and Additional Resources
    • Cyber Know How and Security
      • 2024 Privacy and Cybersecurity Awareness Training
      • 2023 Security and Privacy Training
      • Security Roundtable Update with CISO Rich Lindberg
      • 2022 IT Update
      • Annual Security and Privacy Training
      • Security Update with William Zauner
      • Protecting Your Cyber Life
      • Addressing Client Concerns about Arbitration on a Virtual Platform
      • Policies and Procedures for Virtual Hearings
      • Managing Documents and More in Virtual Arbitration
    • Quick Intro to Privacy Compliance
    • Transitioning to Outlook Email
  • INCLUSION
    • LGBTQ+ Ally Toolkit
    • DEI/Elimination of Bias
      • Autism Awareness with Alison Singer
      • Contributions of Women to the Fields of Negotiation and Conflict Resolution
      • Implicit Bias with Helen Winter
      • Juneteenth Commemoration: The case of Bruce’s Beach
    • Training and Education
      • Prejudice and Bias in the Mediation Process
      • Women in ADR: Busting Myths and Eradicating Stereotypes
      • The Cost of Care-Less-Ness: Managing your Biases
      • DE&I Skills in Context with Chris Kwok
      • DE&I Skills in Context with Kim Keenan
      • Juneteenth Program with Paula Edgar
      • Juneteenth Commemoration: The case of Bruce’s Beach
    • JAMS Foundation DEI
      • NY Peace Institute
      • Divided Community Project
  • ETHICS
    • Arbitration Ethics
    • Ethics in the Age of COVID
    • Ethics in ADR
    • Is Mediation More Ethical than Animal Behavior?
    • Mediation Ethics for Advocates
    • JAMS Mediators Ethics Guidelines (Download)
    • JAMS Arbitrators Ethics Guidelines (Download)
  • RESOURCES
    • JAMS Artificial Intelligence Neutral Guidelines
    • JAMS MBA
      • JAMS MBA
      • JAMS MBA: Chris Poole on Leadership
      • JAMS MBA: SVP Gina Miller discusses Operations at JAMS
      • JAMS MBA: Nate Brooks discusses Finance at JAMS
      • JAMS MBA: Human Resources with Tracy Curry
      • JAMS MBA Series: William Zauner on Tech MBAs and Business IT
      • JAMS MBA – Legal Perspectives on Business with SVP & GC Sheri Eisner
      • JAMS MBA – JAMS President Kim Taylor on Strategy
    • Using Law.com
    • JAMS History and Culture
    • JAMS Senior Advisors
    • Bio Best Practices
    • Intro to Excel for Neutrals
    • ADR Case Updates
    • Mentoring Excellence -Shadowing
    • Maximizing Financial Fluency in ADR
    • California Court Reference Neutral Guide (Download)
    • Using Clerks to Enhance and Enlarge Your Practice
    • 2024 JAMS Panel Operations Manual
    • Annual Security and Privacy Training
    • For Associates: What Needs to Be Reviewed?
    • JAMS Social Media Overview
    • JAMS Neutral Privacy Notice
    • Neutral Privacy and Security Guidelines
    • Understanding Trauma and Its Impacts
    • Adding Email to Outlook
    • Email Encryption – What to Encrypt
    • Email Encryption with Gmail
    • Email Encryption with Outlook
  • Back to ACCESS
Select Page
ONLINE SKILLS

Zoom Essentials

Introduction to Virtual ADR and Overview of Series
Using Breakout Rooms
Troubleshooting and Additional Resources
Audio and Visual
Sharing Information
Managing Participants
Equipment and Making the Best Impression

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