Enhancing Your Practice: The Art of Balancing Customer Service with Neutrality
We explore the importance of a neutral's reputation, walking that legal line between impartiality and customer service, and party expectations around access to and treatment by neutrals.
- EDUCATION
- Arbitration
- Essentials
- Mastery
- Wisdom from the Masters
- Meet the Arbitration Practice Team
- Consumer and Employment Arbitration in California
- Safe Harbors in California Arbitration
- Arbitration and General Counsel Updates Arbitration
- Ad Hoc Arbitrations
- E-Discovery
- Remedies and Awards
- Pro-Per/Pro-Se
- Disclosures and Repeat Players
- Emergency Relief Management
- Third Parties
- Issues with Tripartite Arbitration
- International Arbitration
- Arbitration Updates
- Ethics
- Mediation
- Essentials
- Mastery
- Wisdom from the Masters
- Wisdom from the Masters- Giuseppe De Palo, Chris Kwok
- Wisdom from Arbitration Masters: James Ware
- Wisdom from Mediation Masters: Linda Singer and Michael Lewis
- Wisdom from Mediation Masters: Annette Rizzo
- Wisdom from Mediation Masters: Danny Weinstein
- Wisdom from Mediation Masters: Glen Reiser
- Wisdom from Mediation Masters: Lynn Duryee
- Wisdom from Mediation Masters: Michael Young
- Wisdom from Mediation Masters: Rebecca Westerfield
- Wisdom from Mediation Masters: Jerry Roscoe
- Wisdom from Mediation Masters: Jamie Jacobs-May
- Wisdom from Mediation Masters: Diane Welsh
- Non-Monetary Terms in Mediation
- The Use of Disclosed Brackets in Mediation
- Mediation Mavericks and Outliers
- Mediation Workshop - Bargaining
- The Art of the Mediator Proposal, Part One
- The Art of the Mediator Proposal, Part Two
- Double-Blind Mediation Techniques
- Valuing Stock Options in Settlement
- Helpful Hybrid Hints
- Pre-Session Contacts
- Mediation Statements
- Understanding and Overcoming Impasse
- Principal-to-Principal Meetings
- Decision Trees, Risk Analysis, and Practical Tips
- Multiple Mediators
- International Mediation
- Community Mediation
- Different Perspectives & Considerations
- Wisdom from the Masters
- Ethics
- Other ADR Proccesses
- Practice Areas
- Intro to JAMS Pathways
- Bankruptcy
- Construction
- Employment
- Family (CA)
- Health Care
- Higher Education
- Insurance
- Other Areas
- Real Estate
- Sports and Entertainment
- Technology
- 2024 Privacy and Cybersecurity Awareness Training
- Westlaw Precision Training
- Introduction to Prevail.AI
- AI: What Law Firms Are Doing
- Stanford Professors on A.I.
- JAMS Virtual ADR Options
- IT Overview with Greg Parker
- AIDR – Artificial Intelligence in Dispute Resolution
- Cryptocurrencies and Blockchain – And How to Value Them
- Smart Contracts and Blockchain
- JAMS Senior Advisors
- Complex Cases
- Your Practice
- Case Management-Neutral Partnership
- Mentors and Senior Advisors
- GC Updates
- VOC/Client Experience
- Practice Development
- Remarkable Podcasting
- Working with Your Case Manager
- Billing Best Practices
- Billing Best Practices Redux
- Passing Along Our Wisdom: Sponsors, Mentors, and Advisors
- Personal Outreach to Clients
- PR and Content Creation with Kristine Snyder and Kelsey Eidbo
- Elementary My Dear Watson: What Neutrals Need to Know about the Future of the Market for Services in the Global Age of More for Less with Harvard Professor David Wilkins
- Using Research Attorneys to Expand Your Practice and Grow Your Business
- Virtual ADR Marketing and Practice Development
- Enhancing Your Practice
- Enhancing Your Practice: Affinity Networking Opportunities
- Enhancing Your Practice: Annual Checklist
- Enhancing Your Practice: The Art of Balancing Customer Service with Neutrality
- Enhancing Your Practice: Captivating Speaking Engagements
- Enhancing Your Practice: Internal Networking
- Enhancing Your Practice: Conference Networking
- Enhancing Your Practice: The Art of Balancing Customer Service with Neutrality
- Enhancing Your Practice: Captivating Speaking Engagements
- Enhancing Your Practice – Internal Networking
- Enhancing Your Practice: Conference Networking
- Psychology/Decision Making/Human Behavior
- New Panelist Training Materials
- Workplace/Competency
- Arbitration
- FORMS
- ONLINE SKILLS
- JAMS Access
- Zoom+
- Zoom Training
- Introduction to Virtual ADR and Overview of Series
- Audio and Visual
- Managing Participants
- Using Breakout Rooms
- Sharing Information
- Equipment and Making the Best Impression
- Troubleshooting and Additional Resources
- Arbitration by Videoconference
- Mediation by Videoconference
- Cyber Know How and Security
- 2024 Privacy and Cybersecurity Awareness Training
- 2023 Security and Privacy Training
- 2022 IT Update
- Annual Security and Privacy Training
- Security Update with William Zauner
- Protecting Your Cyber Life
- Encryption
- Addressing Client Concerns about Arbitration on a Virtual Platform
- Policies and Procedures for Virtual Hearings
- Managing Documents and More in Virtual Arbitration
- Transitioning to Outlook Email
- DEI
- LGBTQ+ Ally Toolkit
- DEI/Elimination of Bias
- Autism Awareness with Alison Singer
- Contributions of Women to the Fields of Negotiation and Conflict Resolution
- Implicit Bias with Helen Winter
- Prejudice and Bias in the Mediation Process
- Juneteenth Commemoration: The Case of Bruce's Beach
- Training and Education
- Internal Information
- Diversity Initiatives at JAMS
- Chris Poole Communications
- JAMS Foundation DEI
- ETHICS
- RESOURCES
- JAMS MBA
- JAMS MBA - Introduction
- JAMS MBA - Chris Poole on Leadership
- JAMS MBA: SVP Gina Miller discusses Operations at JAMS
- JAMS MBA: Nate Brooks discusses Finance at JAMS
- JAMS MBA - Human Resources with Tracy Curry
- JAMS MBA Series: William Zauner on Tech MBAs and Business IT
- MBA – Legal Perspectives on Business with SVP & GC Sheri Eisner
- JAMS MBA - JAMS President Kim Taylor on Strategy
- Using Law.com
- JAMS History and Culture
- JAMS Senior Advisors
- Bio Best Practices
- Intro to Excel for Neutrals
- ADR Case Updates
- Mentoring Excellence -Shadowing
- Maximizing Financial Fluency in ADR
- California Court Reference Neutral Guide
- Using Clerks to Enhance and Enlarge Your Practice
- 2021 JAMS Panel Operations Manual
- Annual Security and Privacy Training
- For Associates: What Needs to Be Reviewed?
- JAMS Social Media Overview
- Understanding Trauma and Its Impacts
- JAMS MBA