Client Experience Program - 2025
Heather Muirhead, JAMS Client Experience Strategy Director, shares what our clients are telling us they value most, as well as what they’re looking for in their interactions with us. In addition, Liz Carter, Senior Vice President, Operations, highlights how recent enhancements to the Arbitration Practice Team and its processes are helping to elevate the client experience.
- EDUCATION
- Arbitration
- Essentials
- Mastery
- Wisdom from the Masters
- Meet the Arbitration Practice Team
- Consumer and Employment Arbitration in California
- Safe Harbors in California Arbitration
- Arbitration and General Counsel Updates Arbitration
- Ad Hoc Arbitrations
- E-Discovery
- Remedies and Awards
- Pro-Per/Pro-Se
- Disclosures and Repeat Players
- Emergency Relief Management
- Third Parties
- Issues with Tripartite Arbitration
- International Arbitration
- Arbitration Updates
- Ethics
- Mediation
- Essentials
- Mastery
- Wisdom from the Masters
- Wisdom from the Masters- Giuseppe De Palo, Chris Kwok
- Wisdom from Arbitration Masters: James Ware
- Wisdom from Mediation Masters: Linda Singer and Michael Lewis
- Wisdom from Mediation Masters: Annette Rizzo
- Wisdom from Mediation Masters: Danny Weinstein
- Wisdom from Mediation Masters: Glen Reiser
- Wisdom from Mediation Masters: Lynn Duryee
- Wisdom from Mediation Masters: Michael Young
- Wisdom from Mediation Masters: Rebecca Westerfield
- Wisdom from Mediation Masters: Jerry Roscoe
- Wisdom from Mediation Masters: Jamie Jacobs-May
- Wisdom from Mediation Masters: Diane Welsh
- Non-Monetary Terms in Mediation
- The Use of Disclosed Brackets in Mediation
- Mediation Mavericks and Outliers
- Mediation Workshop - Bargaining
- The Art of the Mediator Proposal, Part One
- The Art of the Mediator Proposal, Part Two
- Double-Blind Mediation Techniques
- Valuing Stock Options in Settlement
- Helpful Hybrid Hints
- Pre-Session Contacts
- Mediation Statements
- Understanding and Overcoming Impasse
- Principal-to-Principal Meetings
- Decision Trees, Risk Analysis, and Practical Tips
- Multiple Mediators
- International Mediation
- Community Mediation
- Different Perspectives & Considerations
- Wisdom from the Masters
- Ethics
- Other ADR Proccesses
- Practice Areas
- Intro to JAMS Pathways
- Bankruptcy
- Construction
- Employment
- Family (CA)
- Health Care
- Higher Education
- Insurance
- Other Areas
- Real Estate
- Sports and Entertainment
- Technology
- 2024 Privacy and Cybersecurity Awareness Training
- Westlaw Precision Training
- Introduction to Prevail.AI
- AI: What Law Firms Are Doing
- Stanford Professors on A.I.
- JAMS Virtual ADR Options
- IT Overview with Greg Parker
- AIDR – Artificial Intelligence in Dispute Resolution
- Cryptocurrencies and Blockchain – And How to Value Them
- Smart Contracts and Blockchain
- JAMS Senior Advisors
- Complex Cases
- Your Practice
- Case Management-Neutral Partnership
- Mentors and Senior Advisors
- GC Updates
- VOC/Client Experience
- Practice Development
- Remarkable Podcasting
- Working with Your Case Manager
- Billing Best Practices
- Billing Best Practices Redux
- Passing Along Our Wisdom: Sponsors, Mentors, and Advisors
- Personal Outreach to Clients
- PR and Content Creation with Kristine Snyder and Kelsey Eidbo
- Elementary My Dear Watson: What Neutrals Need to Know about the Future of the Market for Services in the Global Age of More for Less with Harvard Professor David Wilkins
- Using Research Attorneys to Expand Your Practice and Grow Your Business
- Virtual ADR Marketing and Practice Development
- Enhancing Your Practice
- Enhancing Your Practice: Affinity Networking Opportunities
- Enhancing Your Practice: Annual Checklist
- Enhancing Your Practice: The Art of Balancing Customer Service with Neutrality
- Enhancing Your Practice: Captivating Speaking Engagements
- Enhancing Your Practice: Internal Networking
- Enhancing Your Practice: Conference Networking
- Enhancing Your Practice: The Art of Balancing Customer Service with Neutrality
- Enhancing Your Practice: Captivating Speaking Engagements
- Enhancing Your Practice – Internal Networking
- Enhancing Your Practice: Conference Networking
- Psychology/Decision Making/Human Behavior
- New Panelist Training Materials
- Workplace/Competency
- Arbitration
- FORMS
- ONLINE SKILLS
- JAMS Access
- Zoom+
- Zoom Training
- Introduction to Virtual ADR and Overview of Series
- Audio and Visual
- Managing Participants
- Using Breakout Rooms
- Sharing Information
- Equipment and Making the Best Impression
- Troubleshooting and Additional Resources
- Arbitration by Videoconference
- Mediation by Videoconference
- Cyber Know How and Security
- 2024 Privacy and Cybersecurity Awareness Training
- 2023 Security and Privacy Training
- 2022 IT Update
- Annual Security and Privacy Training
- Security Update with William Zauner
- Protecting Your Cyber Life
- Encryption
- Addressing Client Concerns about Arbitration on a Virtual Platform
- Policies and Procedures for Virtual Hearings
- Managing Documents and More in Virtual Arbitration
- Transitioning to Outlook Email
- DEI
- LGBTQ+ Ally Toolkit
- DEI/Elimination of Bias
- Autism Awareness with Alison Singer
- Contributions of Women to the Fields of Negotiation and Conflict Resolution
- Implicit Bias with Helen Winter
- Prejudice and Bias in the Mediation Process
- Juneteenth Commemoration: The Case of Bruce's Beach
- Training and Education
- Internal Information
- Diversity Initiatives at JAMS
- Chris Poole Communications
- JAMS Foundation DEI
- ETHICS
- RESOURCES
- JAMS MBA
- JAMS MBA - Introduction
- JAMS MBA - Chris Poole on Leadership
- JAMS MBA: SVP Gina Miller discusses Operations at JAMS
- JAMS MBA: Nate Brooks discusses Finance at JAMS
- JAMS MBA - Human Resources with Tracy Curry
- JAMS MBA Series: William Zauner on Tech MBAs and Business IT
- MBA – Legal Perspectives on Business with SVP & GC Sheri Eisner
- JAMS MBA - JAMS President Kim Taylor on Strategy
- Using Law.com
- JAMS History and Culture
- JAMS Senior Advisors
- Bio Best Practices
- Intro to Excel for Neutrals
- ADR Case Updates
- Mentoring Excellence -Shadowing
- Maximizing Financial Fluency in ADR
- California Court Reference Neutral Guide
- Using Clerks to Enhance and Enlarge Your Practice
- 2021 JAMS Panel Operations Manual
- Annual Security and Privacy Training
- For Associates: What Needs to Be Reviewed?
- JAMS Social Media Overview
- Understanding Trauma and Its Impacts
- JAMS MBA